Frequently asked questions.
Orders, shipping live plants, care: the short answers. For more, there are the guides.
Living plants
Do plants arrive alive?
Yes. If a plant arrives damaged, send us a photo within 24 hours and we'll replace it.
- 1A photoWithin 24 hours of delivery.
- 2We checkWe look at the photo with you.
- 3We send againIt leaves with the next shipment, early in the week.
How long does a closed terrarium last?
Years, if it's put together properly. Our oldest one is eight years old and has been opened twice.
What if mould appears?
That's common in the first few weeks. Our guide explains what to remove and when to air it out.
Can I go on holiday?
A closed terrarium can look after itself for several weeks. An indoor vegetable garden needs water.
Ordering and paying
What payment methods do you accept?
Payment takes place on Shopify's secure page: card, PayPal, Apple Pay or Shop Pay. We never see your card number.
Can I order without creating an account?
Yes. An account is only there to help you find your orders again; you don't need one to order.
How do I track my order?
You'll get a tracking number by email once your parcel is dispatched. The 'My account' page can look up an order using that number.
Can I change or cancel an order?
Get in touch as soon as you can: as long as the parcel hasn't been dispatched, we can change or cancel it.
Delivery
What are the delivery times?
Items are shipped by our supplier, as a tracked parcel. In France, allow 2 to 4 working days in transit. Elsewhere, the time depends on the delivery country. The tracking number arrives by email when the parcel leaves.
Is delivery free?
Yes, from €89, in every country we ship to: France, Belgium, Luxembourg, Netherlands, Germany, Italy, and Spain. Shipping is calculated from the delivery address, not the language of the site: the exact amount shows up when you enter your address. Packaging for live plants is included, at no extra cost.
- France, Belgium, Luxembourg, Netherlands, Germany, Italy, and Spain€7.99Free from €89.
How do plants travel?
In a breathable bag, wedged securely in the parcel. Glass is protected separately.
Do you deliver outside France?
Yes, to these countries: Belgium, Luxembourg, Netherlands, Germany, Italy, and Spain. Other countries, including the United Kingdom and Switzerland, are not served yet.
Returns and customer service
What's the cooling-off period?
30 days for unopened equipment: 14 days by law, extended to 30 by us. Living plants can't be returned — that's the law.
An item arrived broken — what should I do?
Send us a photo of the parcel and the item by email. We'll send a replacement or refund you, no return needed.
How can I contact you?
By email. We reply Monday to Friday.
Do you offer advice after purchase?
Yes. Every product page links to its guide, and you're welcome to write to us.
Didn't find the answer?
Write to us. We reply on weekdays, within 24 hours. A photo of your terrarium helps a lot.