Shipping and returns.
Everything that happens between your order and the terrarium set up on your shelf.
- Free from €89Countries we ship to: France, Belgium, Luxembourg, Netherlands, Germany, Italy, and Spain.
- Live plants early in the weekPlants travel on weekdays.
- Arrives alive, guaranteedA photo within 24 hours, we send another.
- Returns within 30 daysFor non-living items.
Methods and prices.
One parcel per order: the glass, the plants, the soil and the tools ship together.
Shipping costs depend on the delivery address, not on the language of the site.
They show up when you enter the address. Product prices are shown without shipping.
Packaging for live plants is included in the shipping cost: no surcharge.
| Zone | Method | Price | Condition |
|---|---|---|---|
| France, Belgium, Luxembourg, Netherlands, Germany, Italy, and Spain | StandardTracked parcel | €7.99 | Free from €89 |
Live plants: shipped early in the week.Packaging for live plants is included in the shipping price, at no extra cost.
Plants leave early in the week.
That way they travel on weekdays. An order placed late in the week ships at the start of the following week.
- Mon
- Tue
- Wed
- Thu
- Fri
- Sat
- Sun
Monday to Wednesday: live plants ship
Arrives alive, guaranteed.
- 1A photo within 24 hoursA plant damaged when you open the parcel: take a photo and send it to us within 24 hours.
- 2We checkWe look at the photo and reply on weekdays, within 24 hours.
- 3We send the plant againIt leaves with the next live shipment, early in the week.
Returns within 30 days.
Non-living itemsContainers, lids, tools, decorations, substrates: you can return them for 30 days, unused and in their original packaging.
Live plants and mossesNo returns: they are covered by the arrives-alive guarantee.
- 1Write to usWith your order number and the item you want to return.
- 2Send the parcel backReturn costs are yours, unless the item arrived damaged or not as described: then we cover them.
- 3RefundWithin 14 days of receiving the return, to the payment method you used.
A question about a parcel?We reply on weekdays, within 24 hours.