Shipping and returns.
Everything that happens between your order and the terrarium set up on your shelf.
- Free from €69Countries we ship to: France, Belgium, Netherlands, Germany, Italy, Spain, Portugal, Denmark, Sweden, Finland, Estonia, and Hungary.
- Live plants early in the weekPlants travel on weekdays.
- Arrives alive, guaranteedA photo within 24 hours, we send another.
- Returns within 30 daysFor non-living items.
Methods and prices.
One parcel per order: the glass, the plants, the soil and the tools ship together.
Shipping costs depend on the delivery address, not on the language of the site.
They show up when you enter the address. Product prices are shown without shipping.
Shipped from the Netherlands.
Small Eden has no warehouse: your parcel is packed and shipped by our supplier, a Dutch wholesaler, from the Netherlands, as a tracked parcel.
Packaging for live plants is included in the shipping cost: no surcharge.
| Zone | Method | Price | Condition |
|---|---|---|---|
| France, Belgium, Netherlands, Germany, Italy, Spain, Portugal, Denmark, Sweden, Finland, Estonia, and Hungary | StandardTracked parcel | €8.90 | Free from €69 |
Preparation and delivery times.
In business days (Monday to Friday, excluding public holidays). Preparation runs from your order to handing the parcel to the carrier; transport, from the carrier to your door.
| Products | Preparation | Transport | Total time |
|---|---|---|---|
| Vases, pots, sets and other items | 0–2 business days | 2–4 business days | 2–6 business days |
| Terrarium kits and live plants sold on their own | 0–5 business days | 2–4 business days | 2–9 business days |
| Prisme kits (glass made to order) | 5–10 business days | 2–4 business days | 7–14 business days |
Plants leave early in the week.
That way they travel on weekdays. An order placed late in the week ships at the start of the following week.
- Mon
- Tue
- Wed
- Thu
- Fri
- Sat
- Sun
Monday to Wednesday: live plants ship
Arrives alive, guaranteed.
- 1A photo within 24 hoursA plant damaged when you open the parcel: take a photo and send it to us within 24 hours.
- 2We checkWe look at the photo and reply on weekdays, within 24 hours.
- 3We send the plant againIt leaves with the next live shipment, early in the week.
Returns within 30 days.
- 1Write to usWith your order number and the item you want to return.
- 2Send the parcel backReturn costs are yours, unless the item arrived damaged or not as described: then we cover them.
- 3RefundWithin 14 days of receiving the return, to the payment method you used.