Terms and conditions of sale applicable to orders placed on Small Eden.
Translation provided for information. The French version prevails.
1Purpose
These terms and conditions govern sales concluded between Eden Wisniewski, sole trader (micro-entrepreneur) trading as Small Eden, 67 impasse de Mareins, 46160 Carayac, France, SIRET 891 716 953 00049 (the "Seller") and any natural person acting as a consumer (the "Customer") on the website https://small-eden.bio.
2Products and prices
The essential characteristics of the products are set out on each product page. Prices are shown in euros, excluding delivery charges, which are stated before the order is confirmed. VAT not applicable, art. 293 B of the French General Tax Code (CGI).
3Order
The order is confirmed once these terms and conditions have been accepted and payment has been confirmed. A summary email is sent to the Customer.
4Payment
Payment is due when the order is placed. It is processed by a secure payment provider; the Seller never has access to banking details.
5Delivery
Shipping costs depend on the delivery address, not on the language of the website: they are displayed when the Customer enters their address, before payment. The Seller delivers to the following countries: France, Belgium, Netherlands, Germany, Italy, Spain, Portugal, Denmark, Sweden, Finland, Estonia, and Hungary. Rate: €8.90, free delivery on orders of €69 or more. No other country is delivered to. Packaging for live plants is included.
The Seller has no warehouse: orders are prepared and shipped by its supplier, a Dutch wholesaler, from the Netherlands, as tracked parcels.
Terms, delivery times and rates are described on the Delivery & returns page. Risk passes to the Customer when the parcel is handed over to them.
6Right of withdrawal
The Customer has 14 days from receipt to exercise their right of withdrawal, extended to 30 days as a commercial gesture. To exercise it, the Customer writes to bonjour@small-eden.bio stating their order number, then returns the item to the return address sent to them by email in reply to their request. Return costs are borne by the Customer, at the rate of the carrier of their choice, unless the product is defective or not as described. In accordance with article L221-28 of the French Consumer Code, this right does not apply to goods liable to deteriorate or expire rapidly, in particular live plants and animals.
7Legal guarantees
The products are covered by the legal guarantee of conformity (articles L217-3 et seq. of the French Consumer Code) and the guarantee against latent defects (articles 1641 et seq. of the French Civil Code).
8Consumer mediation
In accordance with articles L616-1 and R616-1 of the French Consumer Code, Small Eden has set up a consumer mediation scheme. The appointed mediator is CM2C (Centre de la Médiation de la Consommation de Conciliateurs de Justice).
In the event of a dispute, please write to us first at bonjour@small-eden.bio. If you are not satisfied with our reply, or if we have not replied within two months, you may refer the matter to the mediator free of charge:
- online: www.cm2c.net;
- by post: CM2C, 49 rue de Ponthieu, 75008 Paris.
9Applicable law
These terms and conditions are governed by French law. This choice does not deprive a Customer residing in another country of the European Union of the protection afforded to them by the mandatory provisions of the law of their country of residence.
10Language
These terms and conditions are available in the language of each country delivered to. In the event of any discrepancy between the versions, the French version prevails.